Topic

Describe a time when you received good service in a shop/store
You should say:
Where the shop is
When you went to the shop
What service you received from the staff
And explain how you felt about the service

Practice

I exactly don’t go shopping so often, but when it comes to shoping, the first one that pops up from my mind is an experience of an online shopping. We should access this online store so convenient rather than going to brick and mortar stores, we can escape the long time trasnportation, just using our smart phone and taping an application is ok. That is just about 4 years ago, when I was a freshman in the university, at that time, my cell phone was so old that it might be hard to use, I decided to change one new. At first, I was a little bit worried about the quality of phone, you know, It is absolutely possible that we bought a forged cell phone, especially online shopping. So I asked so many questions to the staff of this retailer. As my expectation, the staff could be impatient, you know, this scenario is so commom when I was shopping before, but this assistant answered me all of the questions and promise me if the phone was a fake, I could cancel the order with no any loss, including post fee. Besides, I also could get a gift. This shopping experience makes me so comfortable compared to those previous. In the future, I absolutely will prioritize the online shopping, not just for convenience but also for high quality service.

“I don’t go shopping very often, but when I do, the first thing that comes to mind is an online shopping experience. Accessing an online store is so much more convenient than going to a brick-and-mortar store. We can avoid the long commute by simply using our smartphone and tapping on an app.

This happened about four years ago, when I was a freshman at university. My phone was really outdated, and it became hard to use, so I decided to buy a new one. At first, I was a bit worried about the quality of the phone. You know, it’s totally possible to end up buying a counterfeit phone, especially when shopping online. So, I asked the retailer’s staff a lot of questions. As I expected, the staff could have been impatient—something that often happens when I shop. But to my surprise, the assistant answered all my questions patiently and even promised that if the phone turned out to be fake, I could cancel the order with no loss, including shipping fees. On top of that, I would even receive a gift!

This shopping experience made me feel so comfortable compared to previous ones. In the future, I’ll definitely prioritize online shopping—not just for the convenience, but also for the high-quality service.”

Keywords

brick-and-mortar store, commute time, smartphone, retailer, staff, a lot of questions, patiently, receive a gift, prioritize